#385/386 Chestnut & Freckles Plush Interactive Riding Horse Assembly & Product Information

Follow the steps below to assemble your Chestnut or Freckles Plush
Interactive Riding Horse:

   Questions? Contact Customer Service for fast & friendly help.

     Tools Needed:  Phillips head screwdriver, Adjustable wrench

     Compatible Models: #385, #386

ASSEMBLY VIDEO

Note that this assembly video is for a similar model with many of the same assembly steps. Please reference your specific assembly manual, as some steps may differ.

 

TIPS & TRICKS

1. A second set of hands can make this assembly much easier - we recommend two people for assembly when possible. 

2. Step 10: The front legs, when fully assembled, will sit flush with the horse's body. If the horse leg is not fitting, try readjusting. You'll want to be sure the leg fits snugly into the horse's body, and the legs may be twisted slightly to allow for more room on the body tube. 
3. Step 13 (a): For the best fit, it is recommended that the leg tube cap be assembled on the strap first and then assembled to the frame. 
4. Step 13 (c): To avoid alignment concerns, assemble one side of the hardware enough to hold the hardware in place and repeat the same steps on the other side. Once each side has the hardware assembled in place go back and retighten. 
5. Step 15: The rear legs when fully assembled will sit flush with the horse's body. If the horse leg is not fitting, try readjusting. You'll want to be sure the leg fits snugly into the horse's body, and the legs may be twisted slightly to allow for more room on the body tube. 
6. Steps 16-18: It is recommended that a second set of hands hold the legs flush with the horse's body while the other person assembles the spacer, hardware, and straps. For alignment issues, please refer to Step 3.
7. Step 19: Using the provided tool and a second set of hands, push the horse's body toward the side you are assembling the springs on first. The extra set of hands and provided tool will help to create more play to successfully attach the spring to the main frame.
8. Step 23: It is recommended that the screws be loosely assembled in a diagonal pattern to avoid an alignment issue (see photo). Once all screws have been inserted go back and fully tighten the hardware.                                 

TROUBLESHOOTING RESOURCES

1. Sound not working? Activate or replace your horse sound module per the instructional video:
2. Sounds not working: If the horse's sounds are not working, please confirm the orientation of your batteries "+" and "-" (see photo) and retest functionality.
3.  If the sound is still not working, try loosening the battery door by 1-2 rotations. If your issue persists, please contact our customer service team at 1-800-621-7613 between the hours of 8 am-5 pm CST Mon-Fri. 
4. Chewing sounds not working: The sensor in the mouth of the horse that makes the chewing sound is motion activated and is a UV sensor. Therefore, if the horse is in a dark-lit room without much lighting, the sensor may not be able to recognize the shadowing when the carrot is pressed to its mouth (until it is picked up or angled). For optimal performance, it is recommended that the horse be placed near a window/light source or a well-lit room to activate the sensor. 

Does your new product have a missing or damage part? Submit a request for a replacement part under warranty here.

Does your older product need a refresh? Shop replacement parts here.

Download a PDF copy of your instruction manual

• 385_386-3_19221.pdf20 MB