How do I process a return?

To return your radioflyer.com purchase, please first confirm that your item is eligible for a return. You can also review our complete Return Policy here; to qualify for a return:

• Product must be in new, never assembled condition
• Product must be in its original packaging
• Order must have been placed on radioflyer.com within the last 45 days
• Note that personalized items cannot be returned; this includes, but is not limited to: Tesla Model S for Kids license plates and parking signs, Build-A-Trike nameplates, personalized Build-A-Scooters and personalized Build-A-Wagons, and Personalized Adventure Books

If your return meets the eligibility above, please initiate your return by logging into your account here. 

Your return request will be reviewed within 2 business days. If approved, you will receive an optional return label. Should you choose to use the return label, the cost will be deducted from your refund amount. The exact cost will be communicated to you, and typically ranges between $9.99 and $24.99, depending on the size of your product. The return shipping cost will be higher for large or heavy items, such as the Tesla Model S for Kids. 

Please keep in mind that refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to Radioflyer.com in place of a refund.

Shipping charges for both delivery and returns cannot be refunded, this includes the large package surcharge. To return your item, you can ship the product back through the carrier of your choice. If proceeding with your own shipping option, please reach out to our team to initiate the return process. 

If you received a defective or damaged product, please complete the warranty request form here, so that our team can assist in replacing the defective or damaged part under warranty.